General terms and conditions and customer information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider ( Klan-Holzdesign GbR ) about the
Close website . Unless otherwise agreed, the inclusion may be carried out by you
used own conditions contradicted.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for the purposes of:
predominantly cannot be attributed to either their commercial or self-employed professional activity. Everyone is an entrepreneur
natural or legal person or a partnership with legal capacity who, when concluding a legal transaction in the exercise of their
independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) Subject of the contract is the sale of goods .
(2) As soon as the respective product is listed on our website, we will make you a binding offer
Conclusion of a contract via the online shopping cart system under the conditions stated in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. Using the corresponding button in the navigation bar
You can access the “shopping cart” and make changes there at any time.
After clicking the “Checkout” or “Continue to order” button (or similar name) and entering your personal information
Data as well as the payment and shipping conditions are then displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will
either taken to the order overview page in our online shop or to the website of the provider of the instant payment system
If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there.
Finally, you will be informed on the website of the provider of the instant payment system or after you return to our online shop
the order data is displayed as an order overview.
Before sending the order, you have the opportunity to check the information in the order overview again and change it (also
via the “back” function of the internet browser) or to cancel the order.
By submitting the order using the corresponding button ("order with payment", "buy" / "buy now")
"order for a fee", "pay" / "pay now" or similar term) you declare your legally binding acceptance of the
Offer, through which the contract comes into effect.
(4) Your requests to create an offer are non-binding for you. We will make you a binding offer
Text form (e.g. by email), which you accept within 5 days (unless another deadline is stated in the respective offer).
(5) The order is processed and all information required in connection with the conclusion of the contract is transmitted
partially automated via email. You must therefore ensure that the email address you provide to us is correct,
The receipt of emails is technically ensured and in particular is not prevented by SPAM filters.
§ 3 Special agreements on payment methods offered
(1) Payment via “PayPal” / “PayPal Checkout”
If you select a payment method that is offered via "PayPal" / "PayPal Checkout", payment is processed via
Payment service provider PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The single ones
Payment methods via “PayPal” will be available to you under a correspondingly labeled button on our website and in the
Online ordering process displayed. “PayPal” can use other payment services for payment processing; as far as this
If special payment conditions apply, you will be informed of these separately. You can find more information about “PayPal” at .
§ 4 Right of retention , retention of title
(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following also applies:
a) We retain ownership of the goods until all claims from the ongoing business relationship have been settled in full
before. Pledging or transfer of security is not permitted before ownership of the reserved goods is transferred.
b) You can resell the goods in the ordinary course of business. In this case, you already agree to all claims for the amount
of the invoice amount that accrues to you from the resale to us; we accept the assignment. You are further to the
authorized to collect the claim. If you do not properly meet your payment obligations, we reserve the right to do so
However, he intends to collect the claim himself.
c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in proportion to the invoice value
of the reserved goods to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of ours
Collateral exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.
§ 5 Warranty
(1) The statutory liability rights for defects apply.
(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and
Check for transport damage and report any complaints to us and the freight forwarder as quickly as possible. Don't comply,
This has no effect on your statutory warranty claims.
(3) If a feature of the goods deviates from the objective requirements, the deviation is only deemed to have been agreed if you do so beforehand
We were informed about the contractual declaration expressly and separately when we submitted the contractual declaration
agreed between the contracting parties.
(4) If you are an entrepreneur, the following warranty provisions apply:
a) Only our own information and the manufacturer's product description are deemed to be agreed as to the quality of the goods
However, other advertising, public praise and statements by the manufacturer.
b) In the event of defects, we will, at our discretion, provide warranty through repair or subsequent delivery. If the defect elimination fails,
You can, at your discretion, request a reduction or withdraw from the contract. The elimination of defects applies after an unsuccessful second attempt
The attempt is deemed to have failed unless this is particularly due to the nature of the goods or the defect or other circumstances
different results. In the event of repairs, we do not have to bear the increased costs incurred by shipping the goods to you
a place other than the place of performance if the shipment does not correspond to the intended use of the goods.
c) The warranty period is one year from date of delivery. The shortening of the deadline does not apply:
- damages that are culpably attributable to us and result from injury to life, body or health
other damage caused intentionally or through gross negligence;
- if we fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- for items that were used for a building in accordance with their usual use and their defects
have caused;
- in the event of legal recourse claims that you have against us in connection with defect rights.
§ 6 Choice of law
(1) German law applies. For consumers, this choice of law only applies to the extent that this is stipulated by mandatory legal provisions
protection granted by the state of habitual residence of the consumer is not withdrawn (principle of favourability).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.
II. Customer information
1. Identity of the seller
Klan-Holzdesign GbR
Main Street 22
77793 report
Telephone: 015141917705
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at .
We are neither willing nor obliged to take part in dispute resolution proceedings before consumer arbitration boards.
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the contract itself and the correction options are carried out in accordance with
Regulations “Conclusion of the contract” of our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. The contract language is German .
3.2. We do not save the complete contract text. Before sending the order via the online shopping cart system
The contract data can be printed out or saved electronically using the browser's print function. After receipt of the
When you order from us, the order data, the legally required information for distance selling contracts and the general information are included
Terms and conditions will be sent to you again by email.
3.3. If you request a quote outside of the online shopping cart system, you will receive all contract data as part of a binding agreement
The offer will be sent in text form, for example by email, which you can print out or save electronically.
4. Codes of conduct
4.1. We have subjected ourselves to the buyer's seal quality criteria of the Merchant Association Management AG, which can be viewed
under: de/downloads/kaeufersiegel/ kaeufersiegel - certification criteria.pdf .
5. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and payment methods
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include everything
Price components including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. You can access it via an appropriately labeled button
on our website or in the respective offer, are shown separately during the ordering process and are of
To be borne by you additionally unless free shipping is guaranteed.
6.3. If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as:
e.g. customs duties, taxes or money transfer fees (transfer or exchange rate fees of credit institutions) that you are responsible for
are wearing.
6.4. Costs incurred for money transfer (Transfer or exchange rate fees charged by credit institutions) are from you in the cases
in which the delivery is to an EU member state but the payment was made outside the European Union.
6.5. The payment methods available to you are under an appropriately labeled button on our website
Internet presence or in the respective offer.
6.6. Unless otherwise stated for the individual payment methods, payment claims from the concluded contract are immediate
due for payment.
7. Delivery conditions
7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under one
correspondingly designated button on our website or in the respective offer.
7.2. If you are a consumer, it is regulated by law that there is a risk of accidental loss and accidental deterioration
of the item sold during shipment is only transferred to you when the goods are handed over to you, regardless of whether the shipment took place
insured or uninsured. This does not apply if you use a transport company not named by the entrepreneur
or have commissioned another person to carry out the dispatch.
If you are an entrepreneur, delivery and dispatch are at your risk.
8. Statutory liability law for defects
Liability for defects is based on the “Warranty” regulation in our General Terms and Conditions (Part I).
These general terms and conditions and customer information were and are created by the dealer association's lawyers who specialize in IT law
permanently checked for legal compliance. Merchant Association Management AG guarantees the legal security of the texts and is liable
Case of warnings. Further information can be found at: de/dienste/ rechtssicherheit/agb-
service .
last update: November 29, 2022